Here are some questions I found online to help prepare for the phone interview. I plan on reading through these and just taking quick notes on the tougher questions. I hope you future CPers find this as helpful as I'm finding it!! Apparently the most important question you need to answer is "Why do you want to do the DCP?", never say "because I love Disney", always elaborate on how it'll impact your future and build your resume. Just three weeks left until applications, just having slight mental breakdowns over here ;)
Phone Interview Practice Questions
Disclaimer: This is not my list, I found it on the internet and saved it to a file on my computer.
About the DCP:
• Why do you want to do the DCP?
• What are your top role choices?
• Have you ever been to Disney World/Disneyland? Did you like it and why?
• How will this help you in your career?
About Florida:
• Florida is very hot and humid, can you handle that weather?
General Role Questions:
• Can you stand for hours at a time outside?
• Do you prefer indoor or outdoor working environments?
• Do you prefer a slow or fast paced working environment?
• Have you ever worked with children?
• Have you ever worked with money?
• Tell me about a time when you had to handle an emergency.
• What would you do in a job that is very long and tedious?
• How do you keep yourself entertained in a repetitive job?
• Can you handle working over 40 hours per week?
Disney Look Questions:
• Are you familiar with the Disney look?
• Do you have tattoos, piercings, body modifications?
Roommate questions:
• Have you ever roomed with another person?
• Tell me about a time when you resolved an issue with your roommate.
Below is specific questions for each role. Not all of these questions are accurate, this is simply a tool for you to use to prep for your interview.
PhotoPass:
• Have you ever worked with a DSLR camera before?
• What is your experience with cameras and Photoshop?
• Will you be able to handle carrying the equipment in the heat for up to 8 hours at a time?
• What would you say to a guest if someone wants their picture taken immediately?
Attractions:
• Sometimes attractions can get repetitive, how do you stay active and alert?
• What do you say to a child who is too short to ride a ride but really wants to be on it?
• Have you ever had to give a speech or spiel to many people that you memorized?
Character Attendant:
• How do you explain to a child why a character cannot talk?
• How do you explain to a child why Pooh has to leave?
• How do you convince a scared child to approach Mickey?
• Have you ever handled an emergency situation?
BBB:
• Have you ever worked with children before?
• How do you convince a scared child to get a makeover?
• Have you done any hair or makeup before?
• What do you think you should do to make children feel more like they are a princess?
Parking/Transportation:
• Have you ever had to deal with large groups of people at one time?
• Do you have experience working with transporting large groups of people at one time?
• How do you keep everyone on board safe?
• Are you able to take charge and be a leader, even if it means being strict?
• Can you drive, operate a vehicle/boat, or ever worked on a system like the monorails?
Main entrance operations:
• How do you make a guest feel the Disney magic as soon as they enter the park?
• Have you ever had to deal with large groups of people before?
• Have you worked a register/handled cash before?
• What do you say to families that are at WDW for the first time to help enhance the magic?
Custodial:
• Have you ever had experience cleaning?
• Are you allergic to any chemicals, cleaning supplies, or latex?
• Can you handle talking to multiple people and multi-tasking?
• Can you carry up to 50 lbs?
• Can you handle working outside for up to 8 hours a day?
Merchandise:
• Have you ever worked a cash register before?
• Can you multi-task?
• Have you ever had to deal with children and families before?
• Have you ever had to meet quotas before?
• You will have to be able to pin trade with customers, will you be comfortable with children touching your lanyard and asking to trade?
• If your phone is ringing, you are checking a person out, and someone in the store needs help with an item… what do you do first, second, and last?
Front Desk:
• Have you ever had to take charge of a situation?
• How do you handle an upset customer?
• What will you say to enhance the Disney magic for guests at a resort?
• Are you comfortable with handling money, dealing with computers, making reservations, and talking to customers?
• If a phone is ringing, a guest is waiting for their room key, and your co-worker needs your help… what do you do first, second, and last?
Bellhop Dispatches:
• Have you ever worked in hotel services before?
• Have you ever been in charge of handling other people’s things?
• How do you enhance the Disney magic while you’re working?
• Will you be able to lift heavy boxes, suitcases, and luggage - possibly up staircases?
Concierge:
• Will you be able to take charge of a situation?
• Do you know all of the areas of the parks and all the rides?
• Have you ever used telephones before?
• How do you enhance the magic at WDW if you’re selected?
• Have you ever worked in a hotel/resort before?
• If I was with two young children and my husband, where would you suggest we spend the day and night?
Housekeeping:
• Are you allergic to any chemicals, cleaning supplies, etc.?
• Can you lift up to 50 lbs?
• Can you stand on your feet for up to 8 hours?
• Can you multi-task?
QSFB:
• Can you handle a fast paced work environment?
• Have you ever worked in a food service industry, what was your job?
• Can you work a cash register/handle money?
• Can you handle working with large amounts of people?
• How do you think you would enhance the Disney magic for guests?
• Can you multi-task?
Full Service FB:
• Have you ever worked in a sit down restaurant before?
• Can you serve food and alcohol?
• What qualities should a hostess have in a restaurant?
• Do you like a fast paced work environment?
• Can you multi-task?
Vacation Planner:
• Do you like to talk with customers?
• Can you help navigate customers with a map and help them understand what is going on in the park?
• Do you like to work alone or with a team?
• What is the one thing you would tell a guest about their day in WDW?
• Have you ever worked with computer systems before?
• Have you ever worked or handled cash before?
Lifeguard:
• Have you ever been a lifeguard before?
• Are you CPR certified? Can you swim or pass a swim test?
• Can you be liable in case of emergencies?
• Can you watch large groups of people at one time?
• Can you multi-task?
• Do you like to work as a team or alone?
Recreation:
• Tell me about a time when you had to be a leader at school, work, or clubs.
• Can you take charge of an emergency situation?
• Are you CPR certified? Can you swim or pass a swim test?
• Can you be liable in case of emergencies?
• How do you stop a child from getting on a ride who is too short to ride that ride?
Costuming:
• Have you ever worked in a laundromat or with large amounts of clothing before?
• Do you know how to iron, steam, sew, wash, or take care of clothing?
• Will you be able to work large machines and computers?
• Can you carry up to 50 lbs?
• Can you multi-task?
Questions you should ask your interviewer:
• Have you done the DCP before? How did you like it?
• Are you able to get a career later on at Disney with this internship?
• How do classes work with the DCP?
• How do we pick roommates?
• Where do our parents go for check in?
• What kind of qualities does Disney look for in future CPs?
• Can you explain the Disney Look?
• How many hours would I be working weekly?
• When do we get to go to the parks?
• When will I hear back about if I am accepted or not
Phone Interview Practice Questions
Disclaimer: This is not my list, I found it on the internet and saved it to a file on my computer.
About the DCP:
• Why do you want to do the DCP?
• What are your top role choices?
• Have you ever been to Disney World/Disneyland? Did you like it and why?
• How will this help you in your career?
About Florida:
• Florida is very hot and humid, can you handle that weather?
General Role Questions:
• Can you stand for hours at a time outside?
• Do you prefer indoor or outdoor working environments?
• Do you prefer a slow or fast paced working environment?
• Have you ever worked with children?
• Have you ever worked with money?
• Tell me about a time when you had to handle an emergency.
• What would you do in a job that is very long and tedious?
• How do you keep yourself entertained in a repetitive job?
• Can you handle working over 40 hours per week?
Disney Look Questions:
• Are you familiar with the Disney look?
• Do you have tattoos, piercings, body modifications?
Roommate questions:
• Have you ever roomed with another person?
• Tell me about a time when you resolved an issue with your roommate.
Below is specific questions for each role. Not all of these questions are accurate, this is simply a tool for you to use to prep for your interview.
PhotoPass:
• Have you ever worked with a DSLR camera before?
• What is your experience with cameras and Photoshop?
• Will you be able to handle carrying the equipment in the heat for up to 8 hours at a time?
• What would you say to a guest if someone wants their picture taken immediately?
Attractions:
• Sometimes attractions can get repetitive, how do you stay active and alert?
• What do you say to a child who is too short to ride a ride but really wants to be on it?
• Have you ever had to give a speech or spiel to many people that you memorized?
Character Attendant:
• How do you explain to a child why a character cannot talk?
• How do you explain to a child why Pooh has to leave?
• How do you convince a scared child to approach Mickey?
• Have you ever handled an emergency situation?
BBB:
• Have you ever worked with children before?
• How do you convince a scared child to get a makeover?
• Have you done any hair or makeup before?
• What do you think you should do to make children feel more like they are a princess?
Parking/Transportation:
• Have you ever had to deal with large groups of people at one time?
• Do you have experience working with transporting large groups of people at one time?
• How do you keep everyone on board safe?
• Are you able to take charge and be a leader, even if it means being strict?
• Can you drive, operate a vehicle/boat, or ever worked on a system like the monorails?
Main entrance operations:
• How do you make a guest feel the Disney magic as soon as they enter the park?
• Have you ever had to deal with large groups of people before?
• Have you worked a register/handled cash before?
• What do you say to families that are at WDW for the first time to help enhance the magic?
Custodial:
• Have you ever had experience cleaning?
• Are you allergic to any chemicals, cleaning supplies, or latex?
• Can you handle talking to multiple people and multi-tasking?
• Can you carry up to 50 lbs?
• Can you handle working outside for up to 8 hours a day?
Merchandise:
• Have you ever worked a cash register before?
• Can you multi-task?
• Have you ever had to deal with children and families before?
• Have you ever had to meet quotas before?
• You will have to be able to pin trade with customers, will you be comfortable with children touching your lanyard and asking to trade?
• If your phone is ringing, you are checking a person out, and someone in the store needs help with an item… what do you do first, second, and last?
Front Desk:
• Have you ever had to take charge of a situation?
• How do you handle an upset customer?
• What will you say to enhance the Disney magic for guests at a resort?
• Are you comfortable with handling money, dealing with computers, making reservations, and talking to customers?
• If a phone is ringing, a guest is waiting for their room key, and your co-worker needs your help… what do you do first, second, and last?
Bellhop Dispatches:
• Have you ever worked in hotel services before?
• Have you ever been in charge of handling other people’s things?
• How do you enhance the Disney magic while you’re working?
• Will you be able to lift heavy boxes, suitcases, and luggage - possibly up staircases?
Concierge:
• Will you be able to take charge of a situation?
• Do you know all of the areas of the parks and all the rides?
• Have you ever used telephones before?
• How do you enhance the magic at WDW if you’re selected?
• Have you ever worked in a hotel/resort before?
• If I was with two young children and my husband, where would you suggest we spend the day and night?
Housekeeping:
• Are you allergic to any chemicals, cleaning supplies, etc.?
• Can you lift up to 50 lbs?
• Can you stand on your feet for up to 8 hours?
• Can you multi-task?
QSFB:
• Can you handle a fast paced work environment?
• Have you ever worked in a food service industry, what was your job?
• Can you work a cash register/handle money?
• Can you handle working with large amounts of people?
• How do you think you would enhance the Disney magic for guests?
• Can you multi-task?
Full Service FB:
• Have you ever worked in a sit down restaurant before?
• Can you serve food and alcohol?
• What qualities should a hostess have in a restaurant?
• Do you like a fast paced work environment?
• Can you multi-task?
Vacation Planner:
• Do you like to talk with customers?
• Can you help navigate customers with a map and help them understand what is going on in the park?
• Do you like to work alone or with a team?
• What is the one thing you would tell a guest about their day in WDW?
• Have you ever worked with computer systems before?
• Have you ever worked or handled cash before?
Lifeguard:
• Have you ever been a lifeguard before?
• Are you CPR certified? Can you swim or pass a swim test?
• Can you be liable in case of emergencies?
• Can you watch large groups of people at one time?
• Can you multi-task?
• Do you like to work as a team or alone?
Recreation:
• Tell me about a time when you had to be a leader at school, work, or clubs.
• Can you take charge of an emergency situation?
• Are you CPR certified? Can you swim or pass a swim test?
• Can you be liable in case of emergencies?
• How do you stop a child from getting on a ride who is too short to ride that ride?
Costuming:
• Have you ever worked in a laundromat or with large amounts of clothing before?
• Do you know how to iron, steam, sew, wash, or take care of clothing?
• Will you be able to work large machines and computers?
• Can you carry up to 50 lbs?
• Can you multi-task?
Questions you should ask your interviewer:
• Have you done the DCP before? How did you like it?
• Are you able to get a career later on at Disney with this internship?
• How do classes work with the DCP?
• How do we pick roommates?
• Where do our parents go for check in?
• What kind of qualities does Disney look for in future CPs?
• Can you explain the Disney Look?
• How many hours would I be working weekly?
• When do we get to go to the parks?
• When will I hear back about if I am accepted or not
