D-Fam

D-Fam

Saturday, February 28, 2015

Roles: QSFB, Housekeeping, Merchandise, and Custodial

So I'm going to do a post on these specific roles, because that's what my roommates and closest friends were!

QSFB 

So you guys have already read A LOT on this role from my point of view so I'll include what my two roommates, Mikaela and Lindsey did at their locations.

Mikaela worked in Magic Kingdom at Pecos Bills (by Splash Mountain) and had a pretty different experience from Lindsey and I. I believe it's specific to Magic Kingdom (I could totally be wrong here), but they don't work all areas of the restaurant. Mikaela was trained for front of house, so that basically means everyone who interacts with the guests (aside from the register). So she bussed tables, worked on the counter, and greeted guests. She did NOT serve food, work cash, or work dish. I remember her saying something about preparing food, but she didn't work the fryers and stuff like we had to. Also, her hours were much longer, and much later. On an average day she worked 4pm-1am or something like that. Mikaela LOVED working at Pecos! She had worked food before, so it was nothing new, but she loved her coworkers and managers and ESPECIALLY loved hearing Wishes play every night <3 I don't know if she'd pick the role again, but she had a positive experience. MEGA PLUS: they get to wear cute Christmas party costumes. Also MK QSFB get paid more per hour than all other QSFB locations, and they also get paid an extra 10 minutes every day because they have to walk so far to get to work.


Christmas costume!



Every day costume feat. super cool hairnet.

Lindsey's experience was very similar to mine. She worked at ABC Commissary in Hollywood Studios (right around the corner from me!) and also loved her coworkers/managers. She, like me, was trained in all areas of the restaurant, not just front of house. She was mostly on register, but was trained to handle food and bus tables, and all of that! Her shifts were generally like 10:30-5 or something like that. Middle of the day, shorter than Mikaela's, longer than mine. I don't think she would choose QSFB again but had a great experience this fall!


Lindsey is in the middle! The lefthand costume is for coordinators, and the righthand happens when costuming runs out of aprons.

You all know my experience! I worked at Studio Catering Co. in Hollywood Studios and (same as above) LOVED my coworkers/managers/coordinators, but would not do it again.


My costume, featuring Rose licking her finger behind me. Her hat is the hat we're supposed to wear, mine is when costuming runs out of that hat.

HOUSEKEEPING

My roommate Sarah worked housekeeping at Caribbean Beach Resort. She kind of hated it. Her schedule every single day (without fail!) was 8am-4:30pm, and she got tips. So she probably made the most amount of money out of all of us, but she liked her job the least. She was responsible to towel changes and room turnovers, the usual, but you work on your own. She had to clean X amount of rooms in a certain time, or she had to use her break time to keep up. So it's a high pressure job with low social interaction, guest or coworkers. She DEFINITELY wouldn't work it again. She did enjoy her coworkers, however, and got a good chunk of tip money, which is a plus. Her costume was white pants with a giant rainbow tie dye smock thing, so she never let us take her picture.

MERCHANDISE

My really good friend Katy worked merch in Magic Kingdom at Big Top Souvenirs (Circus tent by Dumbo). She worked LONG hours (compared to me), usually 10-12 hour shifts, and almost always at night. Some merch locations include a confectionary style setup as well as traditional merchandise (hers did), so besides being trained in merch, she also had to pass some food handlers material. That included dishes, making chocolate covered treats, and extensive clean up. Besides those rotations, she worked register, stocked shelves, greeted guests, and other similar tasks. She enjoyed her role and location, but would pick a different role next time. She had worked merch before, so it wasn't very new to her, and her location had weird lulls where it would be SUPER busy, then SUPER dead, and that kind of sucks having inconsistency (though sometime unavoidable). She had a super cute pin striped costume with every color possible, but she wouldn't let us take a photo ;) Also, she got paid like $0.25 more per hour when she worked in the kitchen.

CUSTODIAL

My roommates Ashley and Allison were both custodial, and had very similar experiences.

Allison worked at Hollywood Studios, and would either do streets (trash and sweeping), or bathrooms. She usually got put on bathrooms. She enjoyed parts of custodial such as interacting with guests, and having the freedom to wander the whole park, but would not do it again. She hated bathrooms because people were constantly complaining, and it's a hard spot to work around the guests. When doing bathrooms you have a bathroom buddy (aka boy cleaning the mens restrooms), but a lot of custodial is just you. They do get to carry cool radios, though. And get ready to be asked TONS of questions on parades and shows! In DHS it was always the Spectacle of Dancing Lights during Christmastime. 

Ashley worked at EPCOT and liked custodial more than Allison. This might be because she usually got put on streets, though. She also usually didn't get put on World Showcase, and that's the busiest/dirtiest spot. Ashley actually got accepted for Disneyland Fall 2015 custodial, but turned it down because she didn't want to do custodial again. So she liked it, but didn't love it. Also custodial is responsible for vomit (depending on the circumstance, we all have the supplies to clean it up!), and ALWAYS for blood because that has more special procedures. 

All custodial costumes are the same.

Also, custodial it is super easy to pick up shifts all over the place, which can be a plus. Both these girls worked evenings, generally around 3pm-10pm!

CONCLUSION

Keep in mind that all these role descriptions are based on personal experience, and I know I botched some of the terms, so sorry about that. These were all accurate as of fall 2014. We all enjoyed our roles (none of self termed), but none of us would pick the same role again. We definitely got the most common roles, or the ones that Disney is always looking to fill. I hope you found this helpful! How much you like your role really just depends on your attitude and your coworkers! We would all never DREAM of terming, but many people go in expecting to hate it and quit after a week. So just try be positive, and give it a chance :) I promise they ALL have their pros and cons!









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