D-Fam

D-Fam

Wednesday, March 18, 2020

All About Being A Disney Lifeguard!


A LONG overdue post. But we're currently quarantined due to COVID-19 so I have no excuse! I am currently working part-time at Universal Studios and part-time at Wilderness Lodge as a Lifeguard so here's my update on what being a Disney Lifeguard looks like!

Firstly, when I was hired I was immediately put in the "pool" for Lifeguard (not literal) and they signed me up for a swim test. Pending a pass for my swim test I would be pulled from the "pool" whenever they had need. I had my interview in early May, my swim test in late May (fairly certain, might have been early June though), and was hired in July. I believe my Traditions date was July 27th (ish), so it took me roughly two months to get pulled.

So the swim test. The swim test basically is meant to show Disney that you will be safe in the pool. For shallow water guards you have to swim two laps either breaststroke or freestyle, retrieve a 10-pound brick from five feet of water, pass a basic hearing test, and pass a vision test with at least 20/25 (you can use contacts/glasses). For deep water the requirements are the same but you have to swim eight laps, retrieve the 10-pound brick from eight feet of water, and tread water without using hands for two minutes. You can try for deep water and if you don't make it all the way but passed the requirements for shallow water, you still pass, you just pass shallow instead of deep. So most people try for deep and if it's too hard, just take shallow. You just have to bring swimsuit, towel, ID, and corrective lenses if needed. Goggles optional.

Shallow water is the majority of Disney resorts, couldn't tell you what the technicality is that divides shallow and deep water but basically deep water will likely require you to tread water and shallow water you should be able to touch the bottom. Deep water guards work at the two water parks (think wave pool!), and I believe Disney's Yacht and Beach Club. Most guards are shallow water. Also deep water guards make more hourly than shallow water.

For my test I showed up to Mickey's Retreat by Chatham Square (DCP housing) at 8:30am and did my test with roughly five others. I HIGHLY recommend bringing goggles for the swim test, you might look funny but they will make it much easier. One girl just tried for shallow and passed, and the rest of us tried for deep then all dropped out and passed shallow. The whole thing didn't even last an hour, and let me tell you, that swim test looks so much easier on paper!! Swimming laps is exhausting haha.

So actual guarding. Every resort is a little bit different, but most have the same basic duties. Before starting work at your actual location you go through three full days of intense training at Mickey's Retreat through Ellis. Ellis is a third party that trains lifeguards and teach you different water saves, CPR, scanning, and how to handle various scenarios including choking. We spent half the day in the pool and the other half of the day doing CPR. You learn CPR on a baby/child/adult and you learn how to handle a choking baby/child/adult. For pool stuff they teach you how to scan the pool to maximize your efficiency in catching things, you learn different types of saves based on where the "guest in distress" is (bottom of the pool, facing towards you, facing away, unconscious, etc.), and you learn how to use the backboard for both rapid extrications and spinal injuries. So VERY in depth!! Once they teach you the basics you go through scenarios where three of you are "guards on duty" and scanning the pool and everyone else is in the pool with the instructor where the instructor will give you a task (run up to one with a choking babydoll, go unconscious, go active AKA you need a save but you're still conscious, etc.). It's a LOT to take in, but it's pretty fun for the most part!! My class had roughly 15 people but classes can range in size from less than 10 to a solid 30. The class portion is held in a very air-conditioned classroom so I would recommend bringing a sweatshirt/sweats for that chunk of class. Also be aware you will spend a lot of time on your knees doing CPR so bring long pants or knee pads if you don't want sad rug-burned knees.

On the third day is your test! The first part of the day is refreshers, then the second half is the test. The test includes a written exam, a CPR test, another swim test (although we might have done the swim test day one, I forget), and a scenario as a group. For CPR you start with an adult, then a child, then finish with a baby. If you fail any part of it you get one more chance to go back, but you have to start from the beginning. So if you get all the way to the baby and do something wrong you have to start again from the adult. This was probably the most stressful for most people, and where most people mess up! The group scenario was in the pool and they threw different stuff at you guys and you had to show them that you could handle it. So my group had a couple of minor things and ended with an "unconscious" person that we had to backboard out and perform CPR on. All of us passed but one group had to go twice (you get two chances), and a few people had to redo CPR. After you pass ELLIS (which is always three days over a weekend I believe!), you have orientation and on the job training at your location.

I'm at Wilderness Lodge which is a great location, it's a smaller pool and the resort is a little off the beaten path so we don't receive as much outside traffic like the monorail line. Each resort is different, but ours has three guards on duty at all times at the pool plus one guard working the kid zone, and each guard is responsible for a different zone in the pool. So you scan your zone and if you see something, you respond appropriately. It's mostly rule enforcing and jumping for VATs. VATs are training tools used by management to ensure you're paying attention and scanning correctly, they are usually in the form of weighted silhouettes that can be dropped on the pool floor to simulate a guest on the bottom of the pool, and occasionally they (or a member of recreation) will be an active guest in distress so the guard on duty has to jump in and "save" them. Management is required to do this regularly to hit their monthly quotas, and Ellis will come in twice a year to audit and will do the same thing but on a larger scale. So Ellis audits will start with a basic VAT and after you retrieve the VAT they will be like "okay now I'm going unconscious, what are you going to do?" and it turns into a large scene with multiple guards and a multi-step scenario. We have a waterslide in the pool and also have a children's splash zone which is one of those outdoor water playgrounds with little waterslides and water coming out everywhere. When you're stationed at the splash zone you mostly rule enforce and keep an eye on the hot tub.

We have a set rotation so you'll start at one zone in the pool and every 25-40 minutes you rotate to the next spot depending on whether the guard on break is on a 15 or a 30. So from the top of the rotation you'll be working roughly two hours then you'll get a break. Good news is our costumes are comfy, bad news is you'll get EXTREMELY hot and sweaty haha. The costume includes a quick drying white shirt (short-sleeve and long-sleeve option), red shorts or pants, a hat (white floppy hat, white baseball cap, or red lifeguard baseball cap, sunglasses (must be Disney look, basically black or neutral), and either black sandals/crocs or white socks/tennis shoes. There's also a nice quality raincoat and a red fleece for cold days. Disney provides the shirt/coats/pants/hat/white shoes or black crocs, and my location gave us free sunglasses that say Wilderness Lodge. I bought my own black chaco sandals. If you have a tattoo you have to cover it, I have an ankle tattoo and use makeup to cover it. I use the SegMiniSmart Tattoo Concealer (https://www.amazon.com/gp/product/B07Q3BSDC8/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1) and while the color isn't a great match, it's waterproof and works great for staying power. Theres a lighter shade and a deeper shade you just combine the two to create a color that works for you. If you have a sleeve tattoo you can either use compression sleeves, the long-sleeve option (honestly not as hot as you'd think, it wicks pretty well), or makeup. Whatever works.

Finally, you have to fulfill In Service Training (IST) hours every month so you'll be scheduled for an hour of IST every week where you go over CPR, water saves, basic first aid, etc. As a part-timer I don't really get scheduled guard shifts but I am guaranteed my IST hours and since I'm part-time they can't schedule me just one hour so every week I am scheduled IST from 8:45am-12:45 or 7:45am-11:45 depending on the time of year. The first hour is IST and if I choose to stay they have busy work for me such as cleaning, or I can take an ER (early release) and go home early. I do this a lot since I pick up hours at my other job, but that's almost three hours of pay I give up when I do that. I've worked at WL since early September and have only been scheduled MAYBE ten shifts if that gives you an idea of how little part-timers are scheduled. It's pretty easy to go from part to full time here though. Also side note you have to be in your role a full 12 months before you can transfer, unless you're moving from part to full time since that's considered a "promotion".

Anyway that sums it up for the most part!! Lifeguarding is great because you have such a small team and get to know your leadership really well. If you're a CP it's nice because your hours will be very normal and consistent. Either a 10 hour shift in the winter or a 7 hour (ish) shift in the morning or evening in the summer. And you will get some GNARLY tan lines hahaha. Personally lifeguarding is not for me, but even though I barely work my leaders know me pretty well which is awesome, other lines of business are so large it's tough for the leadership team to get to know their cast. If you've just been hired as a lifeguard or are thinking about putting interest in it, I think it depends on the type of person you are. I personally am way too social to work as a guard, it's a very independent role and the guest interaction is limited to rule enforcing and small side conversation, but many guards find a way to interact with guests! You can also cross train (depending on your area) in Children's Activities, Marina, or Pool Attendant. I know this has been long-winded (like always), but apparently I had a lot to say. Hopefully you found this helpful! Happy guarding!

Friday, July 5, 2019

It's Official! I'm Going To Be A Cast Member Again!!!

Happy Friday!! If you've been following along for a while, or just found my blog, you know that I have done two Disney College Programs and have decided to go back to Disney. Well I applied for an open position in Monorails roughly 1.5 months back, but they had already filled that position so my recruiter told me he could put me on the waitlist for basically any hourly role I wanted. With that in mind I chose Lifeguard (because he said that waitlist should move quickly), with secondary roles being Attractions and Merchandise. Well after 1.5 months on the waitlist...I got a part-time offer to be a Lifeguard at Wilderness Lodge!!! I am SO EXCITED to be back with Disney and am thrilled about my location! I'm pretty sure I'll love lifeguarding, so we'll see what happens :)

Side life update: I also was hired part-time by Universal Studios so you can catch me lifeguarding at Wilderness Lodge three days a week, and working in Islands of Adventure at Doctor Doom's Fearfall and Stormforce Accelatron three days a week. I plan on making more detailed posts in the future on what those two different roles actually look like, but I'm still too fresh to make those yet. I just finished day two of on the job training with Universal, and I haven't had anything for Disney, I JUST accepted my offer like a day ago and need to go in for drug testing before I have any classes/Traditions/OJT.

YAY! And a random piece of advice to those on the waitlist with Disney (I plan on also making a post about that later on), know that because of the new-ish Union negotiations, you have to be in your role with Disney a full year (rather than six months like before) before transferring roles/locations, so don't be afraid to be picky with your recruiter when they ask what roles you're interested in. Make sure it's something you could do for a full year without hating, it might be worth an extra month of waiting to make sure you get a role you know you would enjoy and succeed in. ALSO, if you're hired part-time/seasonal, you can put in a transfer immediately for full-time since that's considered a "promotion", you don't need to wait a full year for that one.

Anyway just a few random updates and a chunk of advice, but I'll update later on more details about applying to Universal, as well as being on the Disney waitlist and what my jobs look like! In the meantime...HAPPY FOURTH OF JULY WEEKEND! Stay safe out there!!

Wednesday, May 22, 2019

Applying for Part/Full-Time Hourly Roles at Disney World!!

So in case you didn't read the end of my Summer Alumni post a few posts back...I got NLIC AKA rejected. Super surprised but maybe it was just clearing the way for something better ;) After I got my rejection, it lit a fire under my butt and I became all the more determined to come back to Disney. THEN my best friend down there had a room open up in her house so I started applying for normal Disney jobs and put in my two weeks with my current job! So crazy how fast that can all happen.

I applied for nine jobs all together, got rejected from most (I'll admit I applied to a lot of jobs that were a bit of a stretch!), am still in consideration for one, and got an offer (kind of?) for another!! The basic application process is similar to the DCP, a basic application where you can link your resume, input job experience, etc. Lots of the Disney listing also have a section where they ask "which of these jobs have you  performed?" and for example one job I applied to was Entertainment Stage Technician and the options were:

  • Operate floodlights and spotlights
  • Operate specialty lighting and preset lighting 
  • Operate video playback
  • Operate soundboard
  • Troubleshoot lights
  • Troubleshoot soundboard
  • Troubleshoot video playback equipment
  • None of the above
That wasn't the exact wording, but pretty similar. I had operated a lot of that equipment when I interned for our athletics department and worked sporting events, but never had to try fix anything broken so I checked off the first half. I ended up getting rejected from that position, but that gives you an idea of what it looks like!

So the job I actually had an interview was Full/Part-Time Monorails and it was a phone interview similar in setup to the DCP phone interviews. The biggest setup difference was that you can select phone interview or in-person interview at Casting. I chose a phone interview because I haven't moved down yet from Seattle. In the phone interview it felt like I had already been hired, so WAY more chill than the DCP. My recruiter just asked me the basics then asked why I wanted to come back then asked me what role I wanted (he saw I had applied to a lot). So it wasn't even ten minutes (maybe even five!!) into my interview and he was like "so what role do you want? I can put you down for basically any hourly role, but if you want to get hired ASAP then I'd go for QSFB, Merchandise, or Lifeguard". I said I would love to go back to Attractions but he said that waitlist is usually super long so I had him put me down for Lifeguard! So now I have my swim test on June 2nd (it's May 22nd today, same day I interviewed) and if I pass that then I get put on the Lifeguard waitlist, which apparently should go pretty quick! I honestly was a little fuzzy on how that worked, but that's what he told me! So even though I had applied for Monorails, I ended up getting an offer (kind of) for Lifeguard. Interesting.

And that's as far as I've gotten so far! He just said that once they do send me an official job offer I need to take a drug test within 48 hours. So I have no clue what to expect: if I'll get a job right after my swim test, or if I sit for a month of two. Hopefully I get an offer straightaway because I need to be able to pay rent!!

Friday, March 8, 2019

Advice: What to Wear/Bring to Disney World and Universal Studios + My Favorite Disney Snacks

So today I watched one of those "what's in my Disney bag?" videos on YouTube and it inspired me to write my own post on what I bring into the parks! Then my thought process kind of snowballed and now I'm also going to include my advice on clothing, and dressing for a full day in the Florida weather AND my favorite Disney park snacks. My brain in a nutshell.

So I'm going to start off clothes then go into what I actually bring into the parks and throw in snacks along the way. Get ready for way too many photos as per usual!

So my biggest piece of advice is to dress for comfort. Spending a whole day in the parks, ESPECIALLY in the Florida summer, can be exhausting, and you definitely want to be comfortable. For me, I only wear athletic clothing in the parks unless I know it's probably not going to rain, and that's it's going to be cooler, then I'll wear jeans. But especially in the summer when it doesn't just rain but DOWNPOURS DAILY, I highly recommend wearing athletic clothing not only because it's comfortable but because it dries out more quickly than your regular street clothes! And usually keeps you cooler as well. So most of the time I'm in an athletic tank top and leggings or running shorts.

Going off of that, I also have to point out that due to the nature of the Florida rainstorms, ponchos work WAY better than raincoats. And in the summer when it's super hot with high humidity, ponchos allow for air flow that raincoats don't, so even though they look silly, they are much more comfortable. Cheap as well! You can also go for an umbrella, but sometimes that's a pain to carry around with you. With shoes in the rain, I personally stick with my Chaco sandals because they dry out pretty quickly and I can wear them all day without discomfort. If you wear tennis shoes into the park I would bring along an extra pair of sandals or at least an extra pair of socks to change into. If it's going to be a dry day, then tennis shoes work great (you'll be walking A LOT). Some of my friends wear Birkenstocks as well, wear whatever you can last all day in without regret. Basically I advise against cute sandals that look good but have zero support. But you do you.

As for layers, I usually bring something super lightweight unless I know the whole day is going to be on the cooler side (like highs in the 60's), then I'll being a sweatshirt, but normally I bring a long-sleeved shirt or flannel as my layer for the morning or evening when it's a little cooler. Finally, 90% of the time I just bring a fanny pack as I find it more comfortable, and for rides at Universal where you normally have to remove bags, fanny packs can stay with you since they're strapped to you. Once in awhile if I had a SUPER long day planned or packed a lunch or something I might bring a backpack, or if it's a cool day and I'm wearing jeans, I'll just use my pockets and can use the shorter security lines for people without bags.

Okay now I'm including photos of my everyday park wear and you will VERY quickly see a pattern as to what I wear hahaha.












So obviously I know what works for me and stick to it, and while everyone has different preferences, my biggest piece of advice is to recognize that Florida weather is all over the place and not just warm all the time, and to dress for comfort!!

Okay onto what I bring into the parks. As previously mentioned, I'm a fanny pack kind of gal. So most of the time I just bring in (inside the fanny pack), my phone, hand sanitizer, chapstick, money and ID, car key if I drove, apartment/house key if I live there, sunglasses if it's going to be sunny, and sometimes my Kindle (yes it really does fit in that Dakine fanny pack you see in the photos!) if I'm in the parks by myself and if I took the bus. Some of my friends bring water bottles (you can bring food and drink into the park as long as it's not alcohol or glass I believe), but I don't like carrying a water bottle around so when I'm thirty I just stop by any quick-service restaurant or Starbucks and get a free cup of ice water! I also don't usually bring food with me, but buy it inside the park.

Which brings us to food and snacks. I'm pretty cheap so I usually just buy a kids chicken nugget meal which comes with a drink and two sides for less than $10. And no, you don't have to be a child to order that meal.


This is the kids chicken nugget meal from Restaurant-o-saurus in Animal Kingdom, but my favorite kids chicken nugget meal spot is Cosmic Rays in Magic Kingdom! All parks have it somewhere though. Other AWESOME snacks that are ALMOST all under $10 and delicious are posted below! These were some of my go-to's, but I also recommend Club Cool (not pictured) for free soda samples in Epcot!! I also didn't include anything from Epcot's Festivals since those are seasonal, but you can always find some awesome and cheap snacks at those. And of course there are other awesome snacks not featured, Disney is FULL of hidden snack gems.


Peach bubble tea from China in Epcot


Lefse from the bakery in Norway in Epcot


LeFou's Brew in Magic Kingdom (this is pretty sweet so I recommend sharing)


Ghiradelli's Salted Caramel Sundae in Disney Springs (also good for sharing)


Margaritas from Mexico in Epcot (this one was Avocado YUMMMM)


Raspberry Lime Macaroon from France in Epcot


My personal favorite, the Fresh Fruit Nutella Waffle from Sleepy Hollow in Magic Kingdom (ordered without the blueberries)


And finally from Universal Studios, the Butterbeer Soft-Serve Ice Cream!! They also have a delicious Lavender-Early Grey regular ice cream. This one is only at Universal Studios (Gringotts side), NOT Islands of Adventure!

Of course I also have to include the regular Butterbeer drink from Universal, both frozen and iced:





And finally, it's not original WHATSOEVER, buuuuuuuut we did stop at Starbucks a LOT. Note that while you can still earn points at park Starbucks, you can't redeem them in the parks for free drinks! You CAN, however, redeem them at Disney Springs (I'm 90% sure)!!






That sums up my super random and photo-heavy post on what I bring into the parks, what I eat in the parks, and what I like to wear in the parks!! Hopefully you found something in here somewhat helpful or interesting, have fun on your park trip!

Monday, February 18, 2019

My 2019 Summer Alumni Phone Interview and Application (Two Time Alumni)

ALRIGHT ALRIGHT ALRIGHT I had my phone interview today!! So wild to say that. A week ago I applied on a whim, and not even realizing the applications were only open for a day, I just stumbled across the listing and went for it. This year the summer alumni program was open to those of us who are not currently in school or have not graduated recently so yay! Anyway I already wrote about that so let's just jump right into it.

First off, on the application you had the option to put interest (low, moderate, or high) in the following roles:

  • Attractions
  • Seater
  • Watercraft
  • Merchandise
  • Bell Services
  • Lifeguard
  • Custodial
  • Quick-Service Food & Beverage 
And here's what I put interest in:

High Interest:
  • Attractions
  • Watercraft
Moderate Interest:
  • Bell Services Dispatch/Greeter
  • Seater
Low Interest:
  • Lifeguard
  • Merchandise
No Interest:
  • Quick-Service Food & Beverage
  • Custodial
Okay I'm going to randomly insert photos of my trips back to Orlando this year just to break up the text hahaha.


The fam outside of Nemo on my first visit back after my program

Okay back to the phone interview. I applied, completed the WBI, and scheduled my phone interview all on February 11, 2019, apparently the day the application came out. I scheduled my phone interview for a week later, February 18, 2019, at 4:45pm and my recruiter called at 4:42pm. Her name was Nina and she started it off the way every other interview starts "hi, how are you? Is now a good time? Are you familiar with the Disney look?" etc. The usual. She then said that this interview would only be about 10 minutes. She talked really fast and really seemed to be rushing to hit that 10 minute mark, so I don't know if she was almost off work and if they HAVE to hit those 10 minute intervals, but she talked REALLY fast haha. She was super nice though and still very engaging, so that's good! 


My one and only Galactic Hero moment

The first question she asked after the basics I mentioned earlier was if I was fully available for the dates of the program which were May 20 - August 9. I answered yes, then she asked if I had a driver's license which I also answered yes to. She then asked me to describe a time I had a roommate conflict and how I dealt with that. So I told her (very honestly) that I had the BEST roommates and on the most recent program seriously had ZERO issues. But on my first program we had a couple little issues with trash and dishes so we sat down, talked it out, and made a chore chart which worked great for us. Then she noticed I had a lot of job experience listed and asked me to tell her about my favorite job I worked. So I replied not to like suck up or anything (but I said it nicer than that haha) but my second program in Attractions was my favorite because I am efficiency driven and loved that aspect of the job, and enjoyed working in a team, the organization behind it, and finally adored my cast.


Fam in front of the castle feat. me with food like always

She followed that question with asking what my least favorite job was. I told her it was tough because I've learned so much in all my jobs, but probably my least favorite (which I didn't even include on my application) was working for a Starbucks in a grocery store because it was a lot of working by myself with little guest interaction because we were never that busy. And she was like "oh yeah, I totally get that", very encouraging about it so I guess that was an ok answer? Haha it was so hard to tell with her because while she was SO nice she also really kept things moving! 


WE'RE NOT GONNA MAKE WE'RE NOT GONNA MAKE IT

So after that she asked me to describe a time I dealt with a difficult guest situation so I told her about the time the fire alarm went off at Seven Dwarfs Mine Train (where I worked) and we had to dump a queue of hundreds of people while keeping everyone calm, and we ended up dumping that whole building in less than ten minutes. So we all did what we were assigned and worked as a team and got lots of compliments which was nice! And with the angry guests you just have to listen and be understanding. And she was like "yeah some people get so pushy with FastPasses and stuff, but glad it ended well!" or something along those lines. 


I love them so much

So following that she asked what my career goal was and how these roles could help me accomplish that. So I told her I recently had a switch in desired career and the dream is to work for Disney with their zoology/marine biology departments. I said that I noticed there was a bunch of crossover between departments in attractions and would use that for networking to help me with my career if I was accepted. And I feel like for all my answers she was like "oh yeah, oh for sure" stuff like that haha.


Don't mind us, we'll be napping

So anyway after that she told me that we would be accepted on a rolling basis and to keep track of my dashboard. She also emphasized that I would be considered for ALL roles I put interest in. Then she asked if I had any questions for her, which I did. Firstly I asked her for advice on HELPFUL networking (aside from the basic "hi, nice to meet you" stuff) and she told me that my leaders would be the best resource and to get to know them because everyone knows someone and they could hook you up with connections. Then I asked out of curiosity the same question I asked on my last interview which was how do they decide location for people? And she totally knew I was angling for an opportunity to request a location hahaha, I am NOT subtle I guess!! But she said it's mostly random, some based on availability and some on skills. Then she said I could put in a request, so I requested Animal Kingdom or Epcot in the Seas for the sake of networking with people that could help me out in my future career! So she said she noted that down. And that was it! She told me it was so fun chatting with me and wished me luck and we said our goodbyes :)


You KNOW I gotta end with my two favs, Michaelene and Dumbo

That's it! I feel pretty good about my interview but who knows. I'll hear back by April 5th. I also applied for two other Disney jobs, one in corporate, and one as a ranch hand at Fort Wilderness! So we'll see where life takes me :) I kind of feel like the whole applying on a whim that just happened to be the day apps dropped was a sign that I'm meant to go back but we'll see....STAY TUNED FOR WHAT HAPPENS NEXT ;)

UPDATE: Acceptances started going out today (Thursday, March 7, 2019) at 2pm ET, but it was a mini wave and I was not in it. There were also quite a few NLIC's for those who were stuck in the "applied" stage without WBI's. So I guess this year summer acceptances aren't coming out all together!

UPDATE TWO: There was at least one phone interview NLIC the following day (Friday, March 8, 2019), but there hasn't been any more movement since then and it's currently Tuesday afternoon, March 12th. Crossing my fingers they send out the rest of the acceptances this week!!

UPDATE THREE: For the first time in my DCP history, I got an NLIC email :( An NLIC wave went out today, March 28th, and unfortunately, I was in it. Summer alumni is a very competitive program, so I knew there was a chance I wouldn't get accepted, but it still hurts!! I'm not giving up though, I'll keep applying to part and full-time jobs as they become available :)

Random helpful tip: even if you don't have a Twitter (like me), you can look up @christyrecruit on Twitter and see her tweets which are GREAT hints during the application process!! She's a Disney recruiter and will send out hints on when acceptances will go out and stuff like that, and at least for us she's been super accurate. 

2019 Summer Alumni Phone Interview Question Compilation

Hopefully this list will be helpful for those of you looking for a compilation list of possible phone interview questions! I pulled questions from my own interview as well as from others who have posted theirs on the Facebook page! Note that some questions will only pertain to you if you put interest in certain roles. I'm going to bold the questions that most people have gotten on their interviews so you know what the most common questions have been this season!

  • Are you familiar with the Disney look?
    • Do you have any tattoos that would show outside of shorts and a t-shirt?
  • What are your career goals and how would the roles you've shown interest in help you achieve those goals?
  • Describe a difficult roommate situation and explain how you dealt with it.
  • What's your least favorite job you've worked?
  • What's your favorite job you've worked?
  • Tell me about a time you had to deal with a difficult guest. 
  • Why do you want to come back to Disney?
  • What qualifies you to be a Seater?
  • What is your least favorite aspect of a job and why?
  • What did you like about Merchandise?
  • Are you okay with heights in Attractions?
  • What is your favorite place in WDW?
  • What are your post-graduation plans?
  • Do you have a driver's license?
  • Are you an international student on a visa?
  • Tell me one challenge and one asset of being a manager at your current job.
  • Are you able to perform the roles for which you put interest in?
  • What is the hardest part of a job?
  • What do you love most about your past role at Disney?
  • How would you deal with having a repetitive job?
  • If you had a magical recruiting wand and could put yourself at any location, where would it be?
  • What are the top three things you loved about your first program?
  • What do you hope to get out of another program?
  • How would you feel about the challenges of a new role?
  • What did you learn from dealing with a difficult guest and how could you have handled it differently?
  • What advice would you give to others wanting to do the DCP?
And as always, you end the interview with the ability to ask questions!

SUMMER ALUMNI 2019?!

LONG TIME NO SEE!!!!!! I'm like that cockroach that just won't die ;) So I've officially been back home in Washington state for over a year, and recently decided I want to move back to Florida. So on a whim I decided to start applying to jobs down there, and while searching Disney jobs I found the 2019 Summer Alumni Program! Turns out this year they are opening it to people no longer in college!! For the normal program you have to either be currently enrolled in at least two classes (I think) or have graduated within the past six months. Since I graduated two years ago I figured summer alumni would be the same but GUESS WHAT, I'M ELIGIBLE!!

And GET THIS, so I applied on a whim, not knowing how long the listing would be up for or anything like that, and turns out I JUST SO HAPPENED to apply within the TWO DAYS THE LISTING WAS UP! If that's not a sign, I don't know what is. ;)

So anyway. I just finished my phone interview, so I'll do a detailed post a bit later on that, but I did the initial application which is VERY similar to the regular college program application (you can find blog posts about the initial app earlier on this blog somewhere) on February 11th, 2019. At 12:14pm I got this email:

"Thank you for taking the time to apply to the Disney College Program.

Due to the high volume of applications and limited number of opportunities available, not all applicants will move forward in the interviewing process. You will receive an update regarding the status of your application no later than April 5, 2019."

And at 12:18pm on the same day I got this email:

"Thank you again for your interest in the Disney College Program. Based on the information you provided in your application, you have been selected to participate in an initial interview.*

The next step in the process is a Web-Based Interview. This initial interview will help us learn more about your experiences.
We ask you to complete this interview within three (3) days from receipt of this email."

The WBI this time around was similar to the last two I did, but it was a slightly different setup and felt like there were more questions. But it's basically the same as every other personality test that interviewers put out there! I answered honestly with lots of confidence (using "strongly agree" and "strongly disagree") and made it through!

Immediately following my WBI I received a "congratulations" notice asking me to schedule a phone interview. I scheduled it for 4:45pm PST the following Monday, February 18th, 2019. I just got done with the phone interview and feel decent! Not quite as confident as I felt after my last interview, but it still felt like it went well, and my interviewer, Nina, was super sweet. 

She told me to check my dashboard as that's more accurate than email, and said we would be accepted on a rolling basis! WISH ME LUCK AND SEND ME PIXIE DUST IF YOU WANT THIS BLOG BACK UP IN FULL SWING ;)

Tuesday, June 19, 2018

Role: All About ATTRACTIONS! (Storybook Circus and Seven Dwarfs Mine Train) *LONG*

I was going over my blog and realized I never made a blog post about my role! So today I'll be going more in depth about attractions in general, and specifically my three attraction locations. Some of what I talk about will be true across the board, and some things will pertain to select attractions. 

If you've never been here before, welcome to my DCP blog! I have an absurd number of posts on here, so whatever you want to know, I probably have an answer somewhere. I did my first program back in fall 2014 QSFB, and more recently did a program in attractions spring 2017 and extended through fall 2017. I started my program at Storybook Circus which includes Dumbo and the Barnstormer, then got cross-trained at Mine Train on my fall extension. Ok now that that's out of the way...here we go!!


So attractions is a role that includes a few different types of locations. It can be (as of when I worked there) parking, main entrance, shows, rides, and parade audience control. You have a very high chance of being placed in one of the parks, but could get parking at Disney Springs. I knew one girl who was attractions and was the parking person who took your money when you drove through in the parks, I friend of mine was strictly PAC (parade audience control) as attractions, and my roommate was attractions at Festival of the Lion King, a show. So there's a variety of places you could be placed. Certain attractions may have specific requirements to work there, and they will strictly stick to that because attractions is so heavily safety-based. For example, international students can't work certain rides because of (depending on who you ask), either their work visas or language barriers. Another example would be that a coworker of mine was moved from working at Mermaid to working at the Mine Train because of his height (he was so tall he was having to stoop at Mermaid which is a liability because of his health). On the other hand, a coworker of mine was too short to see over her console at Mine Train which is a safety hazard, and the only reason she kept working there was because she took it to the union and they fought for her to stay (she had to stand on a step stool). So anyway long into but that's attractions in a bit of a nutshell!!

Also you could be assigned a single attraction, or a complex. For example, if you get assigned Seven Dwarfs Mine Train, that will be the only attraction you work unless you extend and are allowed to cross-train. If you get Philar Complex, you work Mickey's Philharmagic, the Carousel, and Princess Fairytale Hall. For me, I started off in Storybook Circus, so from the get-go I worked at both Dumbo and the Barnstormer, then later cross-trained at Mine Train! Cross-training varies by location, but generally you could only cross-train in your same complex/area/location. For me (Fantasyland East, Magic Kingdom), I could cross-train with either the Mine Train, Enchanted Tales with Belle, or Mermaid. We all share the same managers, and also have a lot of costume crossover, so it's easy for them to train us there. Note that if you're doing a DCP you probably won't cross-train unless you extend your program! 


I guess I'll start with scheduling and positions for each of my attractions. Hopefully this doesn't become super dry, but to be honest it might because some of it is technical haha. To protect sensitive information or information I shouldn't be sharing, I'll keep this broad but hopefully detailed enough you get a good idea of how it all goes! And like always...I'll be sure to throw in bunches of costume photos! :)


Let's start with Dumbo! Basic info: it's a spinning/circular ride (not a roller coaster haha), doesn't have a height or age requirement (except to ride alone), and does have both a standby and FastPass line. At the Florida location we had TWO Dumbo rides, for lack of a better term, so we could get through more guests. Guests always thought one was a FP Dumbo and one a regular, but they both held a mix of guests. The queue line went around the ride and into a big circus play tent before exiting out to the ride, and our indoor queue included an electronic pager system that called guests back in the order they went inside the play tent, so kids could play and they could "hold their place in line". If we were busy it was required, so even if it was two 30-year olds they still had to go in with a pager because there was no way for them to hold their place in line otherwise. Lap sitting is/was permitted and basically the only rule on the ride was that kids had to be at least 7 to ride by themselves, and 14 to ride with someone under 7. Obvious rules applied like not standing, no selfie sticks, no jumping over the fence, etc. Also service animals were allowed to ride on the floor, or in a carrier harness on the person!

Okay so the positions themselves! The following are (simplified) positions we could pull: greeter (both standby and FP), console positions, merge, grouper, play tent positions, and strollers.

 Greeter positions: FP checks that all guests have a valid FP and that kids aren't riding by themselves, and that strollers don't go in the queue. Standby does the same minus checking FP's! They also make return times for guests with Disability Access (sign up with Guest Relations if you can't wait in long lines due to a disability). Easy peasy. Also you give LOTS of directions. 

Console positions: the ones that actually operate the ride; they push buttons and make announcements and verify everyone is safe. I'll leave it at that I think.

Merge: combines FP and standby lines using set ratios. People will not understand that there is a method you follow and I hated this position haha. 

Grouper: counts people and puts the correct number of people on the ride. 

Play tent positions: hands out pagers and takes them back and also monitors the play tent making sure kids have shoes on and calling custodial when a kid pees in the corner. Basically a walking safety enforcer. 

Strollers: this position was only up if we were busy or overstaffed and it is a Cast Member that makes sure strollers are parked in the right place. 



 
Next: the Barnstormer! The Barnstormer aka the Brainstormer as every guest calls it, is a kids rollercoaster. It's a 63-second ride and kids only have to be 35 inches to ride. So we got lots of toddlers and little kids. It's right next to Dumbo and only has eight rows (capacity two per row, 16 per plane) and no big drops. It also has a FP and standby lane. Same age rules applied, and obvious safety rules, no lap sitting on this one and no service animals allowed to ride. 

Positions included greeter/FP greeter, merge, grouper, console positions, and strollers. 

Greeters were the same as Dumbo but now you had to check heights and be more diligent about ages. Since kids have to be 7 to go by themselves and there can only be TWO people per row, if you had a small horde of children get in line you had to make sure everyone under 7 was paired with an adult. There was no rule-bending on this one because it's safety related, if a child was 6 there was no way he could ride without an adult. 

Merge: combine standby and FP using ratios and check ages!

Grouper: place people into rows based on party size and availability, honor seat requests (always pick the back row!), and check ages!!

Console positions: push buttons, give announcements, CHECK AGES and make sure people pull lap bars down. Safety safety safety.

Wheelchair: assist in loading guests using wheelchairs into the ride.

Strollers: make sure strollers are neat and organized and in the right place. 


Seven Dwarfs Mine Train: this one was very similar to the Barnstormer but newer, more sophisticated, and designed for a slightly older audience. It's another roller coaster that is family friendly, super smooth, and very well-themed to Snow White and the Seven Dwarfs. It was also the busiest ride in Magic Kingdom and was the newest ride in MK. On SLOW days we had an hour and a half wait. Busy days? Easily four hours. Side note: if Mine Train went down, it took a long time to come back up because of the size of the ride (you have to walk the whole thing when powering up/restarting). Reasons rides go down - guests jumping ride fences to retrieve their lost items, guests jumping over the tracks, guests Simba-ing their children (lifting them up, possibly as a sacrifice? Who knows), ride malfunctions, or weather (95% of the time being lightening affecting an outdoor attraction. Positions for the Mine were VERY similar to Barnstormer: greeters, grouper, consoles, merge, wheelchair, and tower. Tower being the only new position. Also we had FP and a height requirement (38 inches). Ride capacity: 10 rows at 2 per row, or 20 people.

Greeter: same at Barn! Heights/ages/directions/checking for FP. Getting yelled at because it's our fault they didn't have a FP (insert eye roll). 

Consoles: operate ride, push buttons, open/close gates, unload guests, check lap bars, etc.

Grouper/station: putting people in rows and rechecking questionable heights.

Merge: combining standby and FP USING SET RATIOS (people could not get it through their head that we weren't just randomly combining people).

Wheelchair: helping load guests using wheelchairs/walkers.

Tower: tower was basically the brain of the ride. You got to hangout in this room that had screens so you could watch people on the ride (AKA stop the ride if they whipped out their selfie stick), and were the main point of contact for CMs. Stressful position, but a good break from being extroverted! 





You could also be assigned a treat shift during Mickey's Not So Scary Halloween Parties! This was dependent on location, and since I worked in MK in an area where they handed out treats, I was assigned a treat shift a few times! These are fun six-hour shifts where you get to hand out candy :)




A typical day of work (at any location for me) would look like this: 
  • Clock-in when I get there, then head out a couple minutes before my start time.
  • Log into computer and get assignment. Assignments could look like anything down below:
    • Pull a rotation 
    • Pull a break/bumpout
    • Task
In attractions we have a set rotation so position A always goes to position B which goes to position C until the last person at the end of the rotation (this prints on receipt paper with positions and names), and the last person will pull a new assignment. If you pull someone's break or bumpout you would take over for them in that position and follow the rotation (so you pull position C, you'll start there then go to D then E etc. when rotation goes around). Rotations came roughly every 45 minutes, so you weren't in one position too long. If you pulled a task it meant that there was no rotation, break, or bumpout due, so you got to be a floater for ten minutes! This person usually gave bathroom breaks, moved strollers, stuff like that. 
  • Work roughly two hours then get first 15-minute break
  • Go back to computer to pull new assignment
  • Two hours later get 30-minute unpaid lunch
  • Go get new assignment
  • Two hours later get last 15-minute break
  • Work for two more hours then clock out and go home

Other stuff! Attractions all have target numbers for the amount of guests they aim to get through in an hour (or whatever metric your attraction uses), so for competitive people like me that was a fun way to focus my energy at work! Focusing on being efficient and hitting our target. When we had a good hour, they wrote our names up so you get some nice recognition! See below!


Another form of recognition is four keys cards and #castcompliments. Four keys cards are cards that managers will hand out when you do something particularly well, whether that be efficiency or customer service, or something else. They go on your record card and make for good work souvenirs! You could also get #castcompliments from guests! That's when a guest tweets about something you did well using the hashtag #castcompliment (see below! I was recognized with some coworkers for working a treat shift).


Scheduling: I was scheduled on average about 45 hours a week, but hours VASTLY differ depending on location. Off season I got fewer hours, like 35 maybe? And peak season closer to 50-55. Some people I knew never got over 40, and some never had under 40. The first half of my program (spring) I was closing almost every single shift, and this was usually something like 3:45-11:45, then the second half when I had CP seniority it looked more like 7:30am-4. We could trade shifts but not give away, so we were very limited on schedule. You can request days off ahead of time but there's no guarantee you'll get them. I was scheduled five days a week with the exception of two six-day weeks. 


Things guests do not comprehend/frequently asked questions:
  • The height requirement is all about safety, it is a line that cannot be crossed. If your child is half an inch too short, it is not safe for them to ride this attraction and no Cast Member will allow that if they want to keep their job (I once had a guest try slip me a $10 to let his baby ride the Barnstormer!)
  • Kids and parents lie all day every day about their child's age, and you can't call them on it. If they say they're 7 years old, you can't ask for a birth certificate, so you have to take their word for it.
  • It doesn't matter if they're tall for their age, they still need to be 7 to ride alone
  • If there is thunder and lightening in the vicinity, it is not safe to operate outdoor rides because you would be sitting ducks on giant metal structures. No, if you were waiting in line and it goes down because of weather, you will not get a FP because if we did that the park would be so overloaded with FP, FP would cease to exist. Anything beyond our control like weather we didn't give FP's out for. 
  • If the CM tells you the wait time is 30 minutes, it's probably close to that. All the time people wouldn't believe me at Dumbo when I said the line was 45 minutes long, because the line is inside and they couldn't see the people. 
  • "MY DUMBO IS BROKEN" - this happened all day everyday and I'll let you all in on the big secret. If you lift an HOLD the lever (like the spiel says), the Dumbo will go up, if you yank it around it will go nowhere because Disney didn't want to give people whiplash. 
  • "Someone stole my stroller" people 99% of the time had their stroller moved to stroller parking because they left in in the middle of a busy walkway to go ride.
  • "Oh it's ok, she rode it yesterday and passed the height stick", no ma'am we need to measure her every time because people come here and lie their way through everything to get what they want. Inconvenient? A bit. Annoying? Probably. Necessary for the sake of safety? Absolutely. 
  • 9 time out of 10 the CM is not out to ruin your vacation, they just need to follow the rules. There are certain rules we cannot bend nor break without serious repercussions, and guests don't always understand that. Yes some rules are silly, but we still have to enforce them whether we want to or not! 
  • Magical moments are given freely, not asked for. I had a lot of people come up to me at the FP and say things like "can you give us a magical moment? We don't have a FP". Sometimes I'd say yes, but it is SO much more magical and more fun to spontaneously give it to someone who wasn't expecting it. If someone treats me like a human or asks me how my day is, it was so much nicer to let them through than the pushy lady with seven out of control children :)
  • People will abuse the disability access. The purpose of disability access is for people who cannot wait in lines, usually due to something with a diagnosis. Yes, guests in wheelchairs could be granted a DAS (the disability access pass), but they can wait in lines in their chair. It's really unfortunate because it restricts the guests that really need to use the DAS.

I could on for ages, but this is SO LONG so I'm going to cut it off!! I honestly had a FANTASTIC time working attractions and would absolutely do it again! I had many awful guests ruin MY day, but I also had some of the kindest families and cutest kids that made everything worth it. You get out what you put into it, and it was really nice to see hard work pay off :) I miss many aspects of working attractions but can't say I miss dealing with really difficult guests. Working there made me appreciate customer service roles so much more, and I'm really glad I have that experience. There's only so much you can do, and it's truly amazing how many people think the world revolves around them. Distracted side story relating to that: I once had a woman tell her children she wished they had cancer so they could go through the FP like the Make A Wish family. Absolutely DISGUSTING. Nothing about that sentence is okay. 

Back to my wrap up, I made the BEST of friends working at Disney and met some amazing people! I don't regret a single moment, and if you're reading this because you recently got attractions, CONGRATS!!!! You're going to have an amazing time. It starts off overwhelming but really is a fun role to have. :) Until next time, have a great day!!!